Occidentalism
Duc, sequere, aut de via decede!

Hard to cancel the internet account

January 9th, 2007 . by Matt

Around 5 years ago I had an AOL account, and it was almost as difficult to cancel as the case below. It really made an impression on me, that those people just wont accept your answer. In the end, I told the woman on the phone that I hated AOL, and its service, and its software, and everything about AOL. Anyway, take a look at the video below to see what I am talking about.


7 Responses to “Hard to cancel the internet account”

  1. comment number 1 by: Two Cents

    I feel sorry for the guy that was fired, because he apparently wasn’t the only guy giving parting customers a hard time. I’m inclined to believe it was the AOL policy to hang onto their customers (very bad PR strategy) and that the guy was fired because this one became a high-profile case and AOL wanted to prove that they had zero-tolerance for such acts. BS.

  2. comment number 2 by: Matt

    I feel sorry for the guy that was fired, because he apparently wasn’t the only guy giving parting customers a hard time. I’m inclined to believe it was the AOL policy to hang onto their customers (very bad PR strategy) and that the guy was fired because this one became a high-profile case and AOL wanted to prove that they had zero-tolerance for such acts. BS.

    I fully agree. AOL is trying to paint him as a rogue employee, rather than someone enacting company policy.

  3. comment number 3 by: uhoooooo

    Oh, poor guy. 🙁
    I have sympathy with the bulb -_-;;; and the fired.

    AOL may have improper personnel rules which need modification.
    What does the labor union do?

  4. comment number 4 by: nh

    When they start “help”ing me, I always tell them like “this conversation has been recorded from the beginning by not only you but also me. so, please don’t make me feel having a hard time by asking further questions because otherwise I may not help but post the tape on the net and email to your company. anyway, please just cancel the account right away.”

    It works pretty well. Yes, I agree that I am a bad person :p

  5. comment number 5 by: shadkt

    I remember having a hard time getting my account cancelled by another network company, too. It’s a long time ago, so I can’t recall the name just right now, but I think it was a subsidiary of AOL (acquired).
    Like in the video, they try to persuade you to stay, but it wasn’t THIS bad.

    I guess you can’t stop PAYING them to force cancellation?

  6. comment number 6 by: mafioso

    I cancelled mine pretty easily in the UK , just mailed them the relevant details. Trying to cancel my btyahoo acocunt, well im still trying …

  7. comment number 7 by: Malaclypse

    Matt, you’re absolutely right about them claiming it was a rogue agent when in fact this was company policy. Shortly after this story broke, somebody leaked AOL’s internal customer retention manual to the blog The Consumerist, here’s the link:

    http://www.consumerist.com/consumer/exclusive/aol-retention-manual-revealed-188005.php